Insurance Operations Support Specialist

3 weeks ago


The Woodlands, United States TWFG Insurance Full time
About the Role

We are seeking an experienced Insurance Operations Support Specialist to join our team at TWFG Insurance. As a key member of our operations department, you will provide critical support to our agents, ensuring they have the necessary tools and resources to succeed.

This role is ideal for someone with a strong background in insurance agency operations, who is proficient in Word, Excel, Outlook, and web-based applications. The successful candidate will have excellent organizational and time management skills, with the ability to adapt to multiple projects simultaneously.

Key Responsibilities:

  • Maintain positive relationships with all carriers and agents.
  • Stay current on carrier and product availability.
  • Manage on-boarding process of new agents, producers, CSRs, and staff.
  • Manage agent, producer, and CSR state licensure.
  • Process all carrier appointments for new and existing Branch and GA agents.
  • Provide research and support in policy transfer transactions.
  • Provide systems access to all internal and proprietary systems.
  • Manage internal help desk system.
  • Answer Operations Department emails in the help desk.
  • Research and respond to commission questions received from agents.
  • Positively promote and represent the TWFG brand.

Requirements:

  • Working knowledge of insurance agency operations.
  • Experience in working with carrier and agency commission statements.
  • Excellent organizational and time management skills.
  • Adaptability with strong talent for managing multiple projects.
  • Proficient in Word, Excel, Outlook, and web-based applications.
  • Insurance experience preferred.
  • Licensing and contracting experience is a plus.

What We Offer:

A competitive salary of $60,000 - $80,000 per year, depending on experience, plus medical, dental, vision, and 401K Retirement Savings Plan. If you're looking for a challenging and rewarding role in a dynamic organization, we encourage you to apply.



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