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Technical Quality Assurance Manager
2 months ago
As a Quality Assurance Technical Manager at US Tech Solutions, you will be responsible for ensuring the quality of our workflows. This includes building and implementing quality assurance processes, monitoring quality, analyzing error trends, and addressing them.
Key Responsibilities:- Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners.
- Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations.
- Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc.
- Provide thorough, easy-to-consume documentation of quality implementations.
- Monitor and report on quality for a portfolio of workflows, working closely with vendor partners and cross-functional partners to flag and address error trends.
- Proven track record of documenting technical implementations.
- Collaborate with technical staff for the technical aspects of quality monitoring, including managing bug fixes.
- 4+ years of cross-functional project management experience.
- Strong communication and collaboration skills.
- Excellent problem-solving, critical thinking, and analytical skills.
- SQL knowledge with experience working with multiple large datasets.
- Content moderation knowledge and/or experience with quality assurance.
- BA/BS degree.
