Residential Support Staff Member

2 weeks ago


Chicago, Illinois, United States Deborah's Place Full time

bJobSummary/bbrbrThispositionisresponsibleforprovidingoversightofresidentialservicesatDeborah'sPlace,whichincludebutarenotlimitedtofacilitationoflate-nightactivities,assistingincrisisintervention,andmonitoringofprogramandresidentsafety.brbrbKeyResponsibilities/bbrbr*Buildhealthyandpositiverelationshipswithresidents/participants.br*CollaboratewithCaseManagersandotherprogramstafftoensurethedeliveryofservices,includingHarmReductionandTraumaInformedCare.br*Displayandcomplywithagency'smission,policiesandprocedures,andservicemodels,whichincludesHarmReductionandTraumaInformedCare.br*Maintainawarenessoffacilitysurroundingsforsafetyandreportingofaccidents/incidentsandhospitalpetitionsperpolicy.brbrbAdditionalResponsibilities/bbrbr*Respondtoandassistintimelyandappropriatecrisisinterventions.br*Respondtoemergencies,suchasalarms,fireandintrusionbyfollowingemergencyresponseprotocol.br*Facilitatesupportgroupactivitiessuchasinsomniagroups,movies,gamesand/ordiscussionswithresidents.br*CommunicateanychallengesorconcernsaboutresidentsordaytodayoperationstoResidentialLead.br*Executeandmaintainresident-centeredprogramming,evictionpreventionproceduresandharmreductionstrategies.br*WorkwithResidentialLeadtodevelopandmaintainprogramgoalsandoutcomes.br*EnterdatainHMIS.brbrbOfficeAdministrationSupport/bbrbr*Monitorandensureprogramandresidentsafety,securityandintegrityduringdesignatedhours.br*Greetvisitorsandresidentswhilecreatingawelcomingandsupportiveenvironment;br*Answerthetelephone,takeanddistributemailandmessagestoresidentsandstaff.br*Respondtovisitorsandresidents'concernsandrequests.br*Recordbuildingactivitiesondailylogbynotinganyoccurrencesandobservations.br*Collectrentalpayments,issuereceipts,enterrentreceiptsperpolicy.br*Coordinatereservationandpreparationofmeetingrooms.br*Submitmaintenancerequests,prepareincidentandruleviolationreports.br*Completeandsubmitrequireddocumentsbeforeendofshift.brbrbQualificationsandRequirements/bbrbrEducation:HighSchoolDiplomaorequivalent;Associatedegreeorhigherpreferred.brbrLicensureand/orCertification:N/AbrbrJobExperience:1yearofresidentialservicesexperienceinsupportivehousingsetting;1yearworkingwithpeoplewithmentalillness,substanceabuseand/orboth.brbrSpecialKnowledge&Skills:Knowledgeofissuessurroundinghomelessness,mentalillnessandchemicaldependency;proficiencyinMicrosoftOfficesoftware,effectiveoralandwrittencommunicationskills,goodorganizationalskills,conflictmanagementandcrisisinterventionskills;abilitytocommunicateeffectivelywithcasemanagement,staff,psychiatristandotherprovidersaroundmentalhealthandmedicalissues;demonstrateclearandprofessionalboundaries;actinaprofessionalmanner;ValidIllinoisdriver'slicense,proofofinsuranceandownvehiclepreferred.



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