Cloud Infrastructure Technician

6 days ago


Phoenix, Arizona, United States TEKsystems Full time
About the Role

We are currently seeking a highly skilled Cloud Infrastructure Technician to join our team in support of our end customers as they deploy and maintain servers. The ideal candidate for this role balances technical expertise, attention-to-detail, customer focus while following and establishing processes.

The salary for this position is estimated at $65,000 - $85,000 per year, depending on experience.


Key Responsibilities:

  • Respond to service tickets for servers in customer datacenters in a timely manner
  • Keep parts lockers up to date and properly stocked at all times
  • Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
  • Track server fleet health and validate that we are always exceeding customer requirements for total servers online
  • Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
  • Apply firmware and BIOS updates as needed using company engineering-approved tools
  • Comply with all datacenter safety, security, and operational protocols at all times
  • Be an outstanding representative at all times


Requirements:

Knowledge and Skills
  • Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
  • Ability to regularly lift and move server systems that weigh up to 70lbs
  • Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role
  • Linux terminal basic experience
  • Windows CMD basic experience
Competencies
  • Demonstrated strong ownership, self-motivation and ability to work autonomously
  • Ability to work successfully with geographically dispersed teams
Qualifications
  • Degree in a computer-related field. Bachelor's Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
  • CompTIA A+ Certification
  • CompTIA Server+ Certification
  • MCP/MCSE Certification a plus


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