Senior Field Adjuster

23 hours ago

Marlborough, Massachusetts, United States Direct Auto Full time
Job Summary

We are seeking a highly skilled Senior Field Adjuster to join our team at Direct Auto Insurance. As a Senior Field Adjuster, you will be responsible for confirming coverage, investigating, negotiating, setting reserves, and settling covered claims of moderate to complex exposure within your personal settlement authority.

Key Responsibilities
  • Provide exceptional claim service to internal and external customers
  • Promote teamwork and proactively assist fellow associates with common challenges
  • Perform thorough investigations, confirm and interpret coverage issues, and draft reservation of rights or disclaimer letters as needed
  • Complete property damage inspections, including Xactimate Report packages
  • Solicit estimates and photographs on smaller losses, utilizing MyClaimPics to desk adjust claims
  • Retain cause and origin experts, engineers, building consultants, and other necessary experts as warranted
  • Responsible for proper and timely reserving in accordance with our reserving philosophy
  • Update the claim database system with proper and adequate coding and documentation
  • Utilize and maintain diaries on all open claims
  • Review bills, estimates, and Proofs of Loss prior to making settlement and payment of claim
  • Make recommendations to manager on damages exceeding adjusters authority
  • Review vendors' bills for accuracy and resolve any billing issues or inconsistencies
  • Determine subrogation/salvage potential on all claims and refer to subrogation when warranted
  • Handle or oversee CAT claims as necessary
Requirements
  • Bachelor's Degree or equivalent education, training, and work-related experience
  • Obtain/Maintain appropriate licensing or educational requirements
  • Solid knowledge of Homeowners policies, endorsements, and state/local regulations
  • Ability to analyze and apply coverage on medium to complex loss scenarios
  • Ability to operate with a proactive claim handling mindset to drive results
  • Ability to resolve conflicts, problem-solve, and empathize with customers
  • Ability to successfully work in a fast-paced environment
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Proficient in estimate writing software
  • Professional oral and written communication skills
Desired Skills
  • 5+ years of experience in Property claims
  • Proficient in writing and reviewing scope of damages and estimates

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