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**Team Lead
2 months ago
We are seeking a highly skilled and experienced Team Lead to join our Member Services team at Walmart. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service.
Key Responsibilities- Lead and manage a team of customer service representatives to achieve sales and service goals.
- Provide coaching and training to team members to ensure they have the skills and knowledge needed to provide excellent customer service.
- Develop and implement processes and procedures to improve customer service and sales performance.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor and analyze sales and service data to identify trends and areas for improvement.
- Develop and implement plans to address customer complaints and issues.
- 6 months retail experience including operating front-end equipment and 6 months customer service experience.
- Must be 18 years of age or older.
- Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
We offer a competitive salary, performance-based bonus awards, and a range of benefits including health, financial, and paid time off benefits. We also offer opportunities for career growth and development.
