Part Time Key Holder

1 week ago

Sonora, California, United States JOANN Stores Full time
Job Summary We are seeking a highly motivated and customer-focused Part Time Key Holder to join our team at JOANN Stores. As a Part Time Key Holder, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. Key Responsibilities * Greet every JOANN customer and use the F.A.S.T. service model to meet the customer's needs. * Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location. * Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor. * Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. * Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. * Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. * Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency. * Invite customers to participate in store activities such as Education Classes, Custom Framing, and any other events. * Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand. * Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management. * Work with store management to identify opportunities to drive the business and increase sales/profit. Requirements * High School Diploma or equivalent * 1+ years of supervisory experience in a customer-centric environment * Ability to work a flexible schedule, including evenings, weekends, and holidays * Excellent communication and customer service skills * Ability to lift up to 49 pounds and stand for long periods of time * Basic math skills and accuracy with handling cash and operating a point of sale system What We Offer * Competitive hourly rate * Opportunities for advancement and professional growth * Comprehensive training program * Discounts on JOANN products and services * A fun and dynamic work environment If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply today

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