Restaurant Operations Manager

6 days ago


Eden Prairie, Minnesota, United States Kaskaid Hospitality Full time
Restaurant Manager Job Description

As a Restaurant Manager at Kaskaid Hospitality, you will be responsible for leading a team of staff to deliver exceptional dining experiences to our guests. Your primary duties will include:

Key Responsibilities:
  • Guest Experience: Provide positive and proactive interaction with guests, ensuring a memorable dining experience.
  • Team Leadership: Manage the human resource function, including recruitment, selection, orientation, training, scheduling, and performance management.
  • Communication: Implement and maintain effective two-way communication systems to reach all staff.
  • Food Quality and Safety: Ensure timely meal service and maintain high standards of food quality, handling, safety, service, and cleanliness.
  • Staff Development: Carry out training and development of all staff to enable them to carry out their duties and responsibilities.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 3 years of experience, including supervisory experience and knowledge of alcoholic beverage service.
  • Skills: Strong customer service experience, knowledge of customer service techniques, and high-quality consciousness.
  • Technical Skills: Ability to manage POS systems, daily cash controls, and operational knowledge of cash registers and cash handling procedures.
Culture and Operations:

Our Managers embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy. We prioritize coaching and developing our staff to execute our service and guest satisfaction standards. Our AGMs are leaders in living our Mission, Vision, and Values.

We are passionate about creating memories for our guests and strive to make every dining experience at CRAVE a fantastic memory of time spent with friends and family. Our Mission is to do WHATEVER it takes to make EVERY guest happy, and our Vision is to be the leading purveyor of the spirit of hospitality.



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