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Retail Sales Associate

2 months ago

Costa Mesa, California, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Furniture and Mattress Sales Colleague. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting sales goals, and promoting our loyalty program.

Key Responsibilities
  • Engage with customers to understand their furniture needs and provide personalized recommendations to enhance their shopping experience.
  • Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare.
  • Participate in ongoing product knowledge training through both technology and vendor partners to stay up-to-date on the latest products and services.
  • Ensure high-level customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
  • Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience.
Requirements
  • Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Ability to communicate and share information with diverse groups of customers and peers.
  • Self-starter in adapting quickly to changing customer expectations and needs.
  • Resourceful and able to adapt quickly to changing priorities.
  • 1-2 years of related or retail experience required.
About Macy's

Macy's is a leading retail company that is committed to creating exciting and memorable experiences for every customer. We offer a dynamic and inclusive work environment that values creativity, innovation, and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.