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Program Manager

2 months ago

Sumner, Washington, United States REI Full time
{"title": "Customer Experience Program Manager", "subtitle": "Drive exceptional experiences for REI members", "content": "

At REI, we're committed to becoming a fully inclusive, anti-racist, multicultural organization. We believe that our customer support teams have a unique opportunity to represent our customers to the broader organization and leverage data to provide insight and identify critical opportunities that enable us to continue to differentiate REI and focus on our mission/purpose to help people spend more time outside.

This role is responsible for overseeing the management of a portfolio of programs and projects that support divisional priorities and in-line with REI's strategy. The ideal candidate will have 5+ years of experience managing medium to large cross-divisional, multi-year projects with a business and technology focus, as well as experience leading program development and omni-channel strategy.

Responsibilities:

  • Develop and implement programs and projects that drive customer experience and satisfaction
  • Collaborate with cross-divisional leadership to identify and close critical program gaps
  • Manage the progress of programs and projects and regularly communicate the project status to management and stakeholders
  • Facilitate and lead collaborative cross-functional meetings

Qualifications:

  • 5+ years of experience managing medium to large cross-divisional, multi-year projects with a business and technology focus
  • 5+ years of experience leading program development and omni-channel strategy
  • 2+ years of building and leading teams
  • Certification in program management, process improvement (e.g., Lean, Six Sigma), and/or project management (e.g., PMP) preferred

At REI, we offer a range of benefits, including a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. We're committed to pay equity and transparency, and we offer a competitive salary range of $87,110.52 per year.

", "call_to_action": "Learn more about this opportunity and how you can contribute to REI's mission to help people spend more time outside."}