Operations Management Trainee

4 weeks ago

East Rancho Dominguez, California, United States Ryder System Full time

Job Summary:

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role requires the Management Trainee to work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental.

Key Responsibilities:

  • Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction.
  • Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
  • Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
  • Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities:

  • Relocation within the business unit at the conclusion of the training program is required.
  • Performs other duties as assigned.

Requirements:

  • Detail-oriented with excellent follow-up practices.
  • Strong verbal and written communication skills.
  • Instills commitment to organizational goals.
  • Capable of multi-tasking, highly organized, with excellent time management skills.
  • Able to prioritize work.
  • Flexibility to operate and self-driven to excel in a fast-paced environment.
  • Strong mechanical skills.
  • Effective interpersonal skills.
  • Excellent influencing skills.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Ability to work independently and as a member of a team.
  • Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
  • Basic understanding of Business Finance, controls, and metrics beginner required.

Qualifications:

  • Bachelor's degree required.
  • One (1) year or more customer service with issues resolution experience preferred.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

  • Pay Type: Salaried
  • Minimum Pay Range: $50,000
  • Maximum Pay Range: $55,000 advancement opportunities upon completion of training.

Benefits Information:

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.

During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or.

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