Automotive Service Coordinator
1 week ago
**About Eide Ford Lincoln**
Eide Ford Lincoln is a leading automotive dealership in Bismarck, North Dakota, seeking an exceptional customer service professional to join our team. We offer a competitive base salary of **$45,000** per year, plus commission, providing a potential for high earnings.
Key Responsibilities:
- Greet and welcome customers in a friendly and professional manner
- Act as the first point of contact for customer inquiries and concerns
- Provide information about products and services offered by the dealership's service department
- Conduct follow-up calls with customers to ensure satisfaction with their service experience
- Resolve customer complaints or issues with a high level of empathy and professionalism
- Maintain and update customer records in the company database
- Collaborate with other departments to ensure smooth and efficient customer service processes
- Meet and exceed sales targets and goals set by the dealership
- Assist with administrative tasks as needed
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a busy work environment
- Knowledge of the automotive industry is not needed, we will train
- Willingness to work flexible hours, including evenings and weekends
We Offer:
- A comprehensive benefits package including medical, dental, and vision insurance
- A 401k retirement plan
- An HSA account
- Paid time off
- Employee discounts
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