Service Delivery Expert

1 week ago


Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time

About the Role:

The Exceptional Customer Support Specialist plays a critical role in ensuring that our customers receive exceptional service and support. As a member of our team, you will be responsible for answering inbound calls, making outbound calls, and responding to emails in a timely and professional manner.

What You Will Do:

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Make outbound calls to customers to provide loan updates and options or counseling as needed.
  • Respond to customer emails and mail in a timely and professional manner.
  • Record customer interactions and open/close activities in the system of record.
  • Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed.

About Our Team:

The GOAL Family of Companies is a dynamic and growing company that is committed to delivering high-quality services to our clients. We offer a competitive salary range of $17-$20 per hour, plus up to $500 per month bonus, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) + company match, and paid time off.

What We Offer:

  • A competitive salary range of $17-$20 per hour, plus up to $500 per month bonus.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • Paid time off, including vacation and sick leave.
  • Ongoing training and development opportunities.


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