Service Advisor Expert

1 week ago


Sioux Falls, South Dakota, United States Vern Eide Honda Full time
About Us: Vern Eide Honda is a dynamic and growing employee-owned company that values its team members and provides opportunities for building great careers with incredible futures. We take pride in offering exceptional service to our customers and fostering a positive work environment within our community. Our team members are passionate about delivering outstanding customer experiences and making a lasting impact on our customers' lives. If you share our passion for customer satisfaction and teamwork, we encourage you to apply for this exciting opportunity. Job Summary: We are seeking a skilled Service Advisor to join our team. The successful candidate will be responsible for communicating with customers, managing repair and service requests, and working closely with technicians to ensure timely and accurate service delivery. Key Responsibilities: * Greet customers and assist them with inquiries * Perform vehicle walk-around and documentation of customer concerns * Determine automotive problems and services by listening to customer descriptions and conducting inspections * Prioritize required services and ask for follow-up on future service considerations * Maintain customer rapport by keeping them informed on completion times, service expenses, and repair order charges * Schedule appointments and obtain customer and vehicle data prior to arrival when possible * Advise customers on vehicle care and maintenance * Know the product well enough to answer questions regarding the customer's vehicle * Ensure customer satisfaction by addressing concerns and providing a positive experience * Handle invoicing and payment processing for services rendered Requirements: * High school diploma or equivalent; relevant certifications a plus * Previous experience as a Service Advisor or in a similar customer service role, ideally in the automotive industry * Strong communication, organizational, and multitasking skills * Ability to work in a fast-paced environment and manage multiple clients and projects * Knowledge of automotive repair and service terminology * Proficiency in service management software and basic computer skills. Our estimated annual salary for this role is $58,000 - $70,000, depending on experience. Benefits include medical, dental, vision, life insurance, flexible spending accounts, 401(k) with employee match, paid time off, holidays, referral program, employee discounts, and a supportive work environment.

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