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Retail Makeup Artist

2 months ago

Boston, Massachusetts, United States Charlotte Tilbury Full time
Job Description

Job Summary:

We are seeking a highly skilled and passionate Makeup Artist to join our team at Charlotte Tilbury. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our brand's exceptional makeup artistry technique and service.

Key Responsibilities:

  • Sales:
    • Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
    • Create brand awareness through the sharing and demonstration of product knowledge
    • Seat customers for a makeup service
    • Demonstrate entrepreneurial spirit within company guidelines
    • Work collaboratively to achieve and exceed team and counter goals
    • Introduce new product launches
    • Consistently promote the Tilbury Touch to customers
  • Customer Service:
    • Lead by example to promote the Tilbury Touch and exceptional customer service
    • Deal with customer queries using sound judgment and achieving positive outcomes
    • Seat customers for a makeup service
    • Work quickly and accurately in time-pressured conditions
    • Take every opportunity to extend exceptional customer service beyond the in-store experience
    • Follow up extensively with clients to establish a productive, sales-producing client base
  • Team Work:
    • Assist in the execution of events meeting both booking and sales goals
    • Demonstrate a positive and cooperative approach towards work and colleagues
    • Contribute to individual and team development plans through constructive feedback
    • Maintain high standards of timekeeping on counter to ensure team efficiency
    • Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times
    • Recognize and celebrate great performance
  • Operations:
    • Ensure the counter is 'customer ready' from open to close of business
    • Maintain excellent counter hygiene standards, cleaning display units, tools, and testers throughout the day
    • Assist with maintaining required inventory levels, including stock counts, rotation, timely replenishment to ensure availability to customers
    • Adhere to company cash loss prevention procedures and security policies
    • Implement visual merchandising, new launch displays, and collateral placement as directed by the management team
    • Complete administrative tasks in a timely and accurate manner
    • Raise operational issues for resolution in a timely manner
  • Store and Retail Partner Relationships:
    • Establish and develop a cooperative and mutually respectful relationship with store retail colleagues
    • Maintain store standards and policies at all times
    • Proactively suggest win-win opportunities to drive sales within store colleagues
    • Contribute to individual and team development plans through constructive feedback
    • Maintain high standards of timekeeping on counter to ensure team efficiency
    • Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times
    • Recognize and celebrate great performance

Requirements:

We are looking for a candidate with:

1-2 years of cosmetic artistry experience

1-2 years of clienteling/sales experience

Benefits:

  • Generous staff discount to use on all products
  • Access to Tilbury Treats, our rewards platform, allowing you to save money and gain 'money can't buy' discounts on various items
  • Medical, dental, and vision benefits
  • Commuter benefits (pre-tax)
  • Flex Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Paid Time Off

Culture of the Team:

We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast-paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.