Retail Sales Specialist

7 days ago

Eau Claire, Wisconsin, United States TDS Telecom Full time

Overview:

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TDS Telecom, a leading telecommunications provider, is seeking a skilled Retail Sales Specialist - Customer Experience Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and sales results through providing personalized support to customers over the phone and in-person.

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Salary:

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The estimated salary range for this position is $19.88 per hour, with opportunities for advancement and professional growth within the company.

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Job Responsibilities:

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  • Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers.">
  • Deliver sales and retention results through providing exceptional customer service, exceeding or meeting monthly goals including increased revenue and retention metrics.">
  • Resolves complex/escalated customer problems in partnership with other teams to ensure long-term solutions to avoid future issues.">
  • Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.">
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Qualifications:

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  • 1+ year's experience in a customer service or sales role.">
  • 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).">
  • Must follow TDS attendance guidelines to meet our customers' needs.">
  • Able to meet or exceed sales goals.">
  • Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.">
  • Excellent interpersonal communication skills (i.e., verbal, written, listening).">
  • Possess a strong sense of customer focus.">
  • Must possess strong decision-making and problem-solving skills.">
  • Ability to handle a high volume of phone calls in a structured, contact center environment.">
  • Experience working with escalated customer issues and problem resolution both over the phone and face-to-face.">
  • Must show the ability to be flexible in roles, schedules, and situations with customers.">
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Benefits:

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Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others.

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At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

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