Automotive Service Operations Manager

7 days ago


Eau Claire, Wisconsin, United States Fleet Farm Full time
Job Description

About Fleet Farm

Fleet Farm is a leading provider of automotive services and products, dedicated to delivering exceptional customer experiences.

Salary Range: $80,000 - $110,000 per year

Job Summary:

We are seeking an experienced Automotive Service Operations Manager to lead our auto service sales and technician team. As a key member of our leadership team, you will be responsible for providing superior service to our customers, driving sales growth, and promoting our fleet farm loyalty program.

Key Responsibilities:

  • Teach, train, coach, and mentor your team to develop consistent execution and customer service excellence.
  • E nsure all areas are staffed according to business needs and maximize customer satisfaction.
  • Assist customers with questions and handle customer issues promptly.
  • Promote and sell automotive products and services that meet customer needs.
  • Develop service estimates by calculating costs and customer payments.
  • Perform basic maintenance and tire specialist duties, such as oil changes, fluid checks, battery installations, and tire balancing.
  • Create employee schedules for auto service sales and technician team members.
  • Provide store leadership with sales and payroll budget reports.
  • Manage auto center profitability by monitoring payroll and controllable expenses.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Requirements and Education:

  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred.
  • 3 years of retail / automotive management experience preferred.
  • Demonstrated strong interpersonal and leadership skills.


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