Benefits Administration Specialist
1 week ago
We are seeking a highly skilled Benefits Administration Specialist to join our team at Alliant Insurance Services. As a key member of our team, you will be responsible for the management and administration of benefits, including comprehensive billing, enrollment processing, and web transitions for various clients and benefit plans.
Key Responsibilities
- Manage the administration and billing functions for various client accounts to ensure timely and effective processing of all relevant benefits administrative needs.
- Work with clients or prospective clients to identify group characteristics, including benefit needs, design, benchmarking, and trend analysis.
- Oversee the processing of enrollments, status changes, evidence of insurability documents, and terminations of plan participants.
- Prepare and audit monthly plan billings, including calculation, input, posting, and invoicing.
- Communicate with clients, prospective clients, and carriers to provide excellent customer service and establish a solid relationship.
- Investigate discrepancies and provide reports and notifications in non-routine instances.
- Act as an escalation point for complex client issues related to benefits, specifically billing and claim issues.
- Investigate and resolve technical system-related issues.
- Coordinate and assist in the maintenance of web-based clients, including the development and maintenance of client quick sheets, user guides, and training materials.
- Collaborate with service teams and clients in group implementation, data gathering, and the renewal process.
- Support the marketing of benefits administration services.
- Work with clients to test self-service prior to enrollment beginning.
- Assist with post-open enrollment clean-up, including completing carrier census templates and ensuring post-OE EDI files are sent and received by carriers.
Requirements
- College degree or equivalent combination of education and experience.
- 5-10 years of related work experience, preferably within worksite-marketed voluntary benefits.
- Valid insurance license.
- Continuing Education requirements for license renewal.
- Encouraged to complete Career Path requirements as communicated by supervisor.
Skills
- Ability to work within a team and foster teamwork.
- Excellent oral and written communication skills.
- Excellent customer service skills, including telephone and listening skills.
- Ability to prioritize work for multiple projects and deadlines.
- Good interpersonal and organizational skills.
- Ability to write routine reports and correspondence.
- Skilled in the calculation of figures and the application of concepts such as percentages, ratios, and proportions in practical situations.
- Working knowledge of personal computing techniques and computer systems.
- Good problem-solving and time management skills.
- Strong organizational skills and ability to track multiple outstanding items across clients, manage follow-up, and follow issues to resolution.
About Alliant Insurance Services
We are proud to provide comprehensive, high-quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
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