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Emergency Response Specialist

4 weeks ago

Akron, Ohio, United States Securitas Electronic Security Inc Full time

Job Summary: We are seeking a highly skilled and detail-oriented Alarm Monitoring Representative to join our team at Securitas Electronic Security Inc. As an Alarm Monitoring Representative, you will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

Key Responsibilities:

  • Respond to all incoming alarm signals in our automation software according to documented procedures.
  • Call the premise, notify the authorities, and call a list of contacts when deemed appropriate.
  • Log all information into the automation system immediately and accurately.
  • Answer the multi-line telephone system.
  • Ensure confidentiality of customer information at all times.

Requirements:

  • High School Diploma required, some college preferred.
  • 1-3 years' work experience.
  • Type 30 + words a minute.
  • Must be able to prioritize and multi-task.
  • Must be able to follow written and verbal instructions.
  • Ability to perform duties with a high degree of urgency and accuracy.
  • Good interpersonal communication and organizational skills.
  • A positive attitude of teamwork and continuous improvement.

What We Offer:

  • Alarm Monitoring Operator Pay Progression Program.
  • Opportunity for annual merit pay increases.
  • Paid company training.
  • Medical, Dental, Vision, and Life Insurance.
  • Company Paid Short Term and Long-Term Disability.
  • 401K with 60% Match up to 6% of salary.
  • Paid vacation, holiday and sick time.
  • Educational Assistance.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.

About Us: Securitas Electronic Security Inc is a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.