Leasing Advisor

6 days ago

Pompano Beach, Florida, United States Crown Residential LLC Full time
Job Summary

Crown Residential, LLC is seeking a highly motivated and customer-focused Leasing Advisor to join our team. As a Leasing Advisor, you will be responsible for achieving and maintaining occupancy goals for our community. This involves engaging with potential new residents, their families, existing residents, and referral sources to draw new residents to our community. You will be expected to close lease agreements and drive revenue for the property.

Key Responsibilities
  • Conduct site presentations, effectively sell to prospects, and lease apartments.
  • Ensure leasing documents and legal documents are completed accurately.
  • Effectively explain all lease and community policies to new and current residents.
  • Monitor all vacancies and future vacancies to react proactively to future occupancy needs.
  • Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit.
  • Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle.
  • Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds.
  • Present prepared files and documentation to Property Director for final approval.
  • Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely.
  • Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience.
  • Ensure all model/show units are fit for display and checked for cleanliness daily.
  • Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice.
  • Understand and correctly utilize our lead management system, resident portal, and all other property management software.
  • Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction.
  • Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary, update your supervisor of the situation and document appropriately.
  • Actively follow up with prospects/residents to ensure full satisfaction.
  • Exercise confidentiality and trustworthiness when handling sensitive information.
  • Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President.
  • Create a professional and positive atmosphere when greeting future residents.
  • Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful, and tactful.
Requirements
  • High school diploma or equivalent.
  • Customer service experience.
  • Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management, or industry-related field.
  • Excellent written and oral communication skills.
  • National Apartment Leasing Professional (NALP) certification.

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