Patient Service Specialist
3 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities:- Answer and direct phone calls, take messages, and follow up with patients and healthcare providers.
- Provide routine information to callers and give authorized medical advice from a provider.
- Create patient cases and document telephone calls and messages into the electronic medical record.
- Schedule patient appointments and testing as requested.
- Register patients in the electronic medical record and verify information, including demographics and health insurance.
- Collect required insurance co-pays from patients, including any prior balances.
- Follow scheduling notes and direct schedules patient visits in other practices as advised.
- Perform pre-visit planning daily for all upcoming scheduled appointments, including running insurance eligibility.
- Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
- Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines.
- Schedule specialty appointments/testing as required.
- Perform work in electronic medical record buckets as directed and per practice need.
- Responsible to inform manager of administrative supply needs or assists with ordering.
- Follow up with providers on missing slips and create claims in the electronic medical record.
- Responsible to work assigned revenue cycle buckets as directed.
- Strong customer service excellence expected.
- Excellent communication and interpersonal skills required.
- High School Diploma or equivalent required.
- One to three years as a medical secretary preferred.
- Experience with electronic medical records strongly preferred.
- Experience with Microsoft Office, Word, Excel, and Outlook preferred.
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Patient Service Specialist
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Behavioral Support Specialist
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Claims Specialist
4 weeks ago
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