Patient Service Specialist

3 weeks ago


Taunton, Massachusetts, United States IASIS Healthcare Full time
Job Title: Patient Service Specialist

We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities:
  • Answer and direct phone calls, take messages, and follow up with patients and healthcare providers.
  • Provide routine information to callers and give authorized medical advice from a provider.
  • Create patient cases and document telephone calls and messages into the electronic medical record.
  • Schedule patient appointments and testing as requested.
  • Register patients in the electronic medical record and verify information, including demographics and health insurance.
  • Collect required insurance co-pays from patients, including any prior balances.
  • Follow scheduling notes and direct schedules patient visits in other practices as advised.
  • Perform pre-visit planning daily for all upcoming scheduled appointments, including running insurance eligibility.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines.
  • Schedule specialty appointments/testing as required.
  • Perform work in electronic medical record buckets as directed and per practice need.
  • Responsible to inform manager of administrative supply needs or assists with ordering.
  • Follow up with providers on missing slips and create claims in the electronic medical record.
  • Responsible to work assigned revenue cycle buckets as directed.
Requirements:
  • Strong customer service excellence expected.
  • Excellent communication and interpersonal skills required.
  • High School Diploma or equivalent required.
  • One to three years as a medical secretary preferred.
  • Experience with electronic medical records strongly preferred.
  • Experience with Microsoft Office, Word, Excel, and Outlook preferred.


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