Cycling Expert

19 hours ago

Carmel IN, United States Specialized Bicycle Components, Inc. Full time
Job Summary

A Cycling Specialist is a critical member of our team, balancing a passion for people and excellence in retail. As a front-line and point person for our store, you will work directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better.

Key Responsibilities
  • Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction
  • Meet and make a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
  • Inspire the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
  • Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
  • Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
  • Use company literature/resources and available training to stay current on product features
  • Regular, dependable attendance and punctuality
Requirements
  • Passion for cycling and the Specialized brand
  • Bike shop experience preferred
  • A current or former retail employee with 1+ years of experience preferred
  • Excellent communication with the ability to effectively interact with riders and team members
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 50 lbs. or more and use proper lifting skills
What We Offer
  • Competitive health care (Medical PPO or HDHP)*
  • Dental*
  • Vision*
  • Health Savings Account (HSA)
  • Short and Long Term Disability
  • Company-sponsored life insurance
  • Optional Term Life Insurance
  • Optional Critical Illness insurance
  • Optional Critical Accident insurance
  • Competitive vacation package*
  • 401(k) with match
  • 8 Weeks paid parental leave
  • Paid company holidays
  • Employee discounts on all product
  • Deep partner retail discounts
  • Fitness & Events Reimbursement
  • Uniform Allowance
  • Employee Assistance Program
  • Commuter Benefits *if applicable in state
  • Family & Friends Discount

*For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. For additional information on benefits and perks, please visit: https://www.specialized.com/careers

We believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized. See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.

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