Front of House Ambassador

6 days ago

Fort Mitchell, United States CMLH Full time

Cunningham Restaurant Group (CRG) has been a trailblazer in the hospitality industry since 1997, driven by a commitment to community impact and sustainable growth. With a diverse portfolio of restaurants and concepts, we strive to deliver exceptional customer experiences that leave a lasting impression.

Job Overview

We are seeking an experienced Front of House Ambassador to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and setting the tone for a memorable dining experience. Your warm and welcoming demeanor, combined with strong organizational skills, will ensure efficient seating and guest satisfaction.

Key Responsibilities:
  • Guest Greeting and Seating
    • Welcome guests with a friendly and positive attitude as they arrive at the restaurant.
    • Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.
    • Escort guests to their tables, presenting menus, and providing any necessary assistance.
    • Seat guests according to seating charts and server rotation, optimizing table turnover.
  • Reservation Management
    • Take and confirm reservations over the phone or through the restaurant's reservation system.
    • Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.
    • Communicate special requests and guest preferences to servers and kitchen staff.
  • Guest Assistance
    • Provide guests with information about the restaurant, including menu items, daily specials, and promotions.
    • Assist guests with coat check, if applicable.
    • Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.
  • Communication and Coordination
    • Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.
    • Relay any important guest information to the appropriate team members.
    • Coordinate with servers to manage guest flow and ensure a smooth dining experience.
  • Waitlist Management
    • Keep track of waiting guests and notify them when their tables are ready.
    • Communicate waitlist status and estimated wait times to waiting guests.
  • Cleanliness and Organization
    • Keep the host/hostess stand and waiting area clean, organized, and well-stocked.
    • Ensure menus, promotional materials, and other items are in good condition and readily available.
    Requirements:
    • Excellent customer service and communication skills.
    • Friendly and outgoing personality with a positive attitude.
    • Strong organizational and multitasking abilities.
    • Ability to remain calm and professional in high-pressure situations.
    • Familiarity with reservation systems or software is a plus.
    • Previous front of house experience is preferred but not required; training will be provided.
    Compensation and Benefits:

As a Front of House Ambassador, you can expect a competitive salary of approximately $40,000 per year, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth within our company.

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