Patient Access Liaison

3 weeks ago


Carmel, New York, United States Putnam Hospital Center Full time
Job Summary

We are seeking a highly skilled Patient Access Liaison to join our team at Putnam Hospital Center. As a key member of our patient access team, you will play a critical role in facilitating patient flow through our system, ensuring a seamless and efficient experience for our patients.

Key Responsibilities
  • Greets patients and staff in a professional manner, checking them into the system and providing direction based on appointment location, financial clearance, and counseling status.
  • Responds to telephone calls according to established customer service standards, providing requested information to callers and contributing to the reduction of abandoned call rates, length of calls, and average speed answered.
  • Performs accurate search/selection of patients within the hospital system, maintaining the integrity of the Electronic Master Patient Index (EMPI) and ensuring the accuracy of patient identification.
  • Schedules appointments for services from patients directly or physician's offices, following designated protocols of the scheduling systems and clinical EMRs.
  • Performs registration functions in the system, entering accurate and complete demographic and financial information to aid in securing payment for services rendered.
  • Verifies insurance eligibility and executes payor requirements as needed, including initiating eligibility transactions via the Internet and contacting payors to obtain billing information and authorization.
  • Provides estimates for services when appropriate, communicates with patients, and actively solicits patient liability.
  • Enters testing orders in the appropriate system when necessary, requiring an understanding of coding, procedural protocols, and the charge description master.
  • Obtains signatures for all required organization, state, and federal consents and/or notifications.
  • Remains compliant, current, and knowledgeable with Department Policies and Procedures, fulfilling all compliance responsibilities related to the position, including HIPAA, EMTALA, and Patient Bill of Rights.
Requirements
  • Minimum experience of 1 year preferred in a job-related experience.
  • Basic MS Word and MS Excel skills.
  • Customer service and organizational skills.
  • National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Working Conditions

This position requires manual skills, motor coordination, and finger dexterity. Some occupational risk is involved, and the physical effort is sedentary/light, exerting up to 10 lbs. force. There may be some exposure to dirt, odors, noise, human waste, etc.



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