Field Training Coordinator

4 weeks ago

Harrisburg, Pennsylvania, United States CVS Health Full time

Job Summary:

CVS Health is seeking a highly motivated and experienced Field Training Coordinator to join our Enterprise Learning, Development and Performance team. As a Field Training Coordinator, you will play a critical role in managing the LearnRx training program, coordinating activities with colleagues, managers, and coaches, and building relationships with key stakeholders.

Key Responsibilities:

  • Conduct virtual and live classroom training for select programs as needed
  • Manage trainees through the LearnRx training program to ensure completion within the expected timeline
  • Monitor, assess, and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
  • Schedule new hires in the SDS as defined within the training program's structure
  • Identify eligible colleagues at SDS locations, assign, and facilitate the required training for them to become coaches
  • Assess Skill Development Store coaching environments and escalate gaps to field leaders for mitigation
  • Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
  • Monitor curriculum progress, partner with store team/district leader when needed for root cause analysis to ensure colleague graduation from the LRx program
  • Build and manage relationships with Field RX Management, Pharmacy Managers, peers, and Field Training Supervisors
  • Establish regular communication touchpoints with field leaders to provide updates on trainee progress and propose mitigation plans when necessary
  • Lead monthly 'State of the District' Meeting with RX DLs to provide training updates
  • Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
  • Escalate all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Requirements:

  • 1+ years' experience in a customer service, training delivery, or relevant work experience
  • Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

What We Offer:

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. As a CVS Health employee, you will have access to free development courses, a CVS store discount, and discount programs with participating partners.

About CVS Health:

CVS Health is a leading healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we are dedicated to making healthcare more personal, convenient, and affordable.

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