Dispensary Associate

Job Summary

The Dispensary Associate is a key role at Trulieve, responsible for guiding customers through their cannabis journey. This involves educating customers on the benefits and potential side effects of various products, while providing exceptional customer service.

Key Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the TruHost and Reception to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Additional Responsibilities

As a Dispensary Associate, you may be required to perform additional tasks, including:

• Verifying products on manifests match the products in each delivery before leaving the facility.
• Communicating clearly to the customer, delivering product on time and safely.
• Maintaining records for each delivery in accordance with state and federal law, as well as company policy.
• Processing orders in the POS system and completing dispensation during each delivery.
• Keeping cash and products securely locked in the green bins stored in the trunk of the vehicle.
• Inspecting and maintaining the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
• Relaying customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
• Maintaining a safe work environment.
• Representing and upholding TruValues while facilitating in-store-to-store transfers, patient deliveries, and service requests.

Requirements

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA, and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Physical Requirements

• Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stooping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks.
• Must have visual acuity with/without job aids to perform activities such as reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions.
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise).

Work Schedule

Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.