Service Department Supervisor
5 days ago
As a Service Department Supervisor at Meijer, you will play a key role in ensuring exceptional customer service and driving sales in our food departments. This is an exciting opportunity to join our team and contribute to the success of our stores.
Key Responsibilities- Plan, direct, and supervise team members in the day-to-day operations of various food departments.
- Serve as a mentor and coach for all team members, providing guidance and support to ensure their success.
- Implement strategies to improve customer service, drive sales, and maintain a clean and organized store environment.
- Responsible for staffing, selection, and hiring to achieve staffing needs.
- Promote succession planning by providing career paths, identifying development needs for team members, and being involved with and accountable for promotion decisions.
- Document and apply disciplinary actions and make recommendations concerning discharge.
- Responsible for P&L, achieving sales, and maintaining shrink for the department.
- Model exceptional, fast, and friendly customer service.
- Communicate the Meijer Friendly Initiative in all team meetings and conversations.
- Mentor and coach team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
- Ensure team members are thoroughly trained in all aspects of their jobs and have completed all required training.
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Communicate the Meijer Friendly Initiative in all team meetings and conversations.
- Promote a safe work environment.
- Reliable and consistent attendance required.
- Perform other duties as assigned.
- High school diploma or its equivalent required.
- 2-3 years of related retail experience.
- One year of management experience.
- Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful.
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
- Demonstrated ability to resolve conflict and by addressing root cause issues.
- Demonstrated ability to manage multiple tasks.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to teach suggestive selling.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders.
- Successful completion of all required certifications.
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