Current jobs related to Contact Center Representative - Norcross, Georgia - Associated Credit Union

  • Sales Representative

    2 weeks ago

    Norcross, Georgia, United States Gutter Guards America Full time

    Job OverviewGutter Guards America is seeking a highly motivated Outside Sales Representative to join our team. As a sales professional, you will be responsible for maximizing your earning potential with our exceptional compensation plan.Why Sell for Gutter Guards America?Industry-leading compensation: Weekly payments via direct deposit every FridaySet up for...

  • Insurance Sales Representative

    1 week ago

    Norcross, Georgia, United States Anderson Agency Full time

    Job OpportunityWe are seeking a motivated and self-driven individual to join our team as an Insurance Sales Representative. As a representative, you will be responsible for contacting warm clients, strategizing with mentors and carriers, and helping clients choose the best insurance options for their needs.Key Responsibilities:Contact warm clients to...

  • Customer Service Representative

    1 week ago

    Norcross, Georgia, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience for our customers.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Norcross, Georgia, United States Diverse Staffing Full time

    Job Position:Customer Service RepresentativeLocation:Norcross, GAPay Rate:$15.00/hrShift:1st, Monday-Sunday, 4am-12pmJob Summary:We are seeking a Customer Service Representative to join our team at the Hertz location at the ATL Airport. As a Customer Service Representative, you will be responsible for greeting customers upon return and addressing any...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States CabinetCorp Full time

    {"title": "Customer Service Representative", "description": "About the JobCabinetCorp is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Manage a high...

  • AWS Cloud Contact Center Sales Manager

    2 weeks ago

    Norcross, Georgia, United States USAN Full time

    Job Title: AWS Partner Sales ManagerAt USAN, we are seeking a highly skilled and experienced AWS Partner Sales Manager to join our team. This role is a critical member of our sales team, responsible for driving new business opportunities and enhancing our strategic alliance with AWS.Key Responsibilities:Maintain and nurture ongoing relationships with AWS...

  • Sales Representative

    3 weeks ago

    Norcross, Georgia, United States Dennis Premier Landscaping Full time

    Job Title: Outside Sales RepresentativeAt Dennis Premier Landscaping, we are seeking a highly motivated and results-driven Outside Sales Representative to join our team. As a key member of our sales team, you will be responsible for prospecting new customers, generating leads, and driving revenue growth.Key Responsibilities:Prospect for new customers and...

  • Customer Service Representative

    4 days ago

    Norcross, Georgia, United States Hyundai L&C USA LLC Full time

    Job DescriptionHyundai L&C USA LLC is seeking a skilled Customer Service Representative to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.This role will be the first point of customer contact for general inquiries like pricing, products,...

  • Customer Service Representative

    2 months ago

    Norcross, Georgia, United States CabinetCorp Full time

    About the JobCabinetCorp is seeking a highly skilled Customer Service Representative to join our team.Job Description:We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Key...

  • Patient Service Representative

    4 weeks ago

    Norcross, Georgia, United States WellStreet Full time

    Job Title: Patient Service RepresentativeWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at WellStreet Urgent Care in Peachtree Corners, GA.Job Summary:The Patient Service Representative is the first point of contact between patients and clinical staff, playing a vital role in ensuring an exceptional...

  • Customer Service Representative

    2 weeks ago

    Norcross, Georgia, United States Diverse Staffing Full time

    Job Title: Customer ServiceAt Diverse Staffing, we are seeking a skilled Customer Service Representative to join our team at the Hertz location at the ATL Airport. As a Customer Service Representative, you will be responsible for assisting consumers with their vehicle condition report after drop-off.Key Responsibilities:Greet customers upon return and...

  • Healthcare Sales Representative

    1 week ago

    Norcross, Georgia, United States PruittHealth Full time

    Job Purpose:We are seeking a skilled Community Relations Representative to join our PruittHealth team. As a key member of our sales team, you will be responsible for developing and maintaining business partnerships with referral sources to drive growth in our Home Health business.Key Responsibilities:1. Develop and implement quarterly and annual territory...

  • Associate Field Service Representative

    4 weeks ago

    Norcross, Georgia, United States Schneider Electric Full time

    Job Title: Associate Field Service RepresentativeAre you a problem solver with a passion for customer service? Do you enjoy working in a dynamic environment with a team of dedicated professionals? We are seeking an Associate Field Service Representative to join our Power Services team at Schneider Electric.About the Role:This entry-level role is a mix of...

  • Customer Service Representative

    2 weeks ago

    Norcross, Georgia, United States SMART COMMUNICATIONS 1 LLC Full time

    Job OverviewSmart Communications 1 LLC is seeking a highly motivated and bilingual individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, answering phone calls, and selling company products and services to new and existing...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States SMART COMMUNICATIONS 1 LLC Full time

    Job SummaryWe are seeking a highly motivated and bilingual individual to join our team as a Sales and Customer Support Associate. As a key member of our sales team, you will be responsible for answering customer calls, providing product information, and selling our services to new and existing customers.ResponsibilitiesAnswer customer calls and direct them...

  • Insurance Sales Representative

    4 weeks ago

    Norcross, Georgia, United States Anderson Agency Full time

    Unlock Your Earning PotentialAre you looking for a career that offers unlimited earning potential and the freedom to work from home? Do you want to help families secure their financial future while building a successful career in insurance sales?The Anderson Agency is seeking highly motivated and driven individuals to join our team as Insurance Sales...

  • Customer Service Representative

    1 month ago

    Norcross, Georgia, United States ConstructConnect Canada Inc Full time

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at ConstructConnect Canada Inc. As a key member of our customer support team, you will be responsible for providing exceptional post-sales support services to our customers.**Key Responsibilities**Provide technical support and troubleshooting services to customers...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and chat.Key ResponsibilitiesRespond to customer inquiries and...

  • Service Center Operations Specialist

    5 days ago

    Norcross, Georgia, United States Cox Full time

    Job Summary:The Service Center Analyst II plays a key role in designing and implementing controls and workflows to investigate issues, conduct audits, and identify trends in specific HR areas. This role is responsible for validating and confirming data and process integrity to ensure consistent, high-quality delivery of services.The Analyst advocates and...

  • Electrical Sales Representative

    6 days ago

    Norcross, Georgia, United States Veterans Lighting. Inc. dba Veterans Electrical Solutions Full time

    Job DescriptionAt Veterans Electrical Solutions, we are seeking a highly motivated and experienced Electrical Sales Representative to join our team. The ideal candidate will have a strong understanding of electrical contracting services and industry standards, as well as excellent communication, negotiation, and interpersonal skills.Key...

Contact Center Representative

2 months ago

Norcross, Georgia, United States Associated Credit Union Full time
Contact Center Representative Job Description

Associated Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels.

Key Responsibilities:
  • Handle incoming calls and respond to member inquiries in a professional and courteous manner.
  • Conduct transactions, including withdrawals, transfers, and loan payments, while ensuring accuracy and attention to detail.
  • Balance payment history information with the member, review findings, and identify corrections needed.
  • Start/stop ACH recurring payments, force return, stop payments, and skip a payment.
  • Handle exceptions, such as fee refunds and releasing check holds.
  • Update contact information, including address, email, and phone numbers.
  • Online Banking password resets.
  • Educate members on our products and services.
  • Handle member questions with professionalism and seamlessly direct escalated questions to management staff.
Requirements:
  • High school graduate or equivalent.
  • Minimum one-year experience in banking, auto financing, sales, or other role that involves member service.
  • Bi-lingual in English/Spanish is a plus.
Performance Metrics:
  • Handle 900 calls per month with a transfer rate under 20%, requeued number of calls under 15, and 50% or higher ACD.
  • Handle member questions with professionalism and seamlessly direct escalated questions to management staff.
  • Predict, recognize, and define problems, and generate timely and meaningful solutions.
  • Observed attitude and demeanor.
  • Proactive action in suggesting products or services that benefit our members' financial needs.

This job description is not intended to provide an all-inclusive listing of related job activities. Management may request the incumbent to perform other related activities in place of or in addition to those representative activities noted in this job description.