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Airport Operations Manager

2 months ago

Denver, Colorado, United States United Airlines, Inc. Full time
Job Overview

The Assistant Manager - AO Customer Service is a key role within United Airlines, responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station. This includes safety, performance, customer service, employee enablement, and the development and sustainment of a Core4 culture.

Key Responsibilities
  • Support the achievement of station operational objectives, goals, and metrics.
  • Promote positive employee and labor relations through ongoing engagement and effective communications.
  • Support the achievement of cost and revenue goals through personnel management, baggage fee enforcement, and ground aircraft fuel burn reduction.
  • Manage station safety and security programs to achieve the highest levels of compliance with safety and security standards and regulations.
  • Lead and directly manage a team of Supervisors, responsible for performance management, leadership development, and growth.
Requirements
  • Associate's Degree or equivalent work experience.
  • Minimum 2-4 years leadership experience in an airport operations environment.
  • 1-2 years line station or Hub operational experience (above and below the wing).
  • Previous experience managing in a union environment.
  • Ability to work weekends and shift work.
  • Travel is required.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
Preferred Qualifications
  • College Degree or related field experience in an airline operational environment.
  • Project Management Experience.

United Airlines is an equal opportunity employer, committed to diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [insert contact information] to request accommodation.