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Utility Operations Supervisor

2 months ago

Houston, Texas, United States City of West University Place Full time
Job Overview

Position Title: Utility Operations Supervisor

CLASS SUMMARY:
The role involves overseeing supervisory functions to support maintenance and operational directives within designated areas. Responsibilities may encompass: equipment operation; crew leadership; daily operational supervision; contributing to unit goals, objectives, and budget formulation; preparing departmental reports; monitoring inventory levels; addressing complex customer service issues; ensuring regulatory compliance; and executing related tasks. Supervisors are responsible for staff management, including performance evaluations, training coordination, and implementing hiring, disciplinary, and termination processes.


KEY RESPONSIBILITIES:
  1. Oversees daily operations of multiple utility teams, which includes maintaining, installing, and repairing utility infrastructures such as water distribution and collection systems, as well as roadways, sidewalks, curbs, and drainage systems. Responsibilities may involve determining daily operational requirements and ensuring adherence to relevant policies and procedures.
  2. Accountable for planning, coordinating, administering, and assessing projects, processes, costs, procedures, systems, and standards; developing and coordinating work plans; inspecting ongoing and completed work to ensure compliance with established standards; assisting staff with complex tasks and maintenance jobs; participating in the formulation of goals, objectives, and budgets; and ensuring compliance with applicable Federal, State, and Local laws, regulations, codes, and standards.
  3. Maintains current knowledge and accurate daily records of field crew projects and performance metrics.
  4. Supervises Maintenance and Operations personnel and/or contractors, including prioritizing and assigning tasks; conducting performance evaluations; processing payroll; ensuring staff training; ensuring adherence to policies and procedures; and implementing hiring, termination, and disciplinary actions.
  5. Enhances safety and efficiency of equipment by coordinating inspections, repairs, maintenance, and operation of vehicles and equipment; may participate in the procurement of supplies and equipment; and may solicit quotes for equipment purchases.
  6. Prepares, updates, and processes various records, files, reports, work orders, and other related information pertinent to operational activities for the assigned department.
  7. Identifies, investigates, and resolves complex issues and concerns from customers or related to safety; conducts follow-ups to assess customer satisfaction and service quality.
  8. Coordinates with internal and external departments, personnel, and agencies, and participates in meetings to exchange information and facilitate operations and processes.
  9. Ensures on-call schedule is adequately covered and must be accessible after hours for emergency situations.
  10. Performs additional duties of a similar nature or level as required.

This job description is intended to highlight the primary responsibilities; specific position assignments may vary based on departmental needs.


TRAINING AND EXPERIENCE:
High School Diploma or GED and 5 years of progressively responsible experience in the relevant field, including 2 years of supervisory experience; or an equivalent combination of education and experience sufficient to effectively perform the essential duties of the position.


LICENSING REQUIREMENTS:
Depending on the assignment, may require:
- CDL
- Class B Wastewater Certification
- Class B Water Certification


KNOWLEDGE:

  • Supervisory principles;
  • Applicable tools and equipment utilized in maintenance and operations;
  • Advanced theories, principles, and practices in the relevant field;
  • Project management techniques;
  • Procurement principles;
  • Inventory management principles;
  • Applicable Federal, State, and Local laws, codes, and regulations;
  • Recordkeeping principles;
  • Safe work practices.

SKILLS:

  • Monitoring and evaluating subordinate staff performance;
  • Prioritizing and assigning tasks;
  • Training employees in effective work methods;
  • Project management;
  • Monitoring external contractors' work;
  • Using and maintaining relevant tools and equipment;
  • Preparing and maintaining operational records;
  • Estimating time, materials, tools, and equipment needs for tasks;
  • Purchasing materials, equipment, and supplies;
  • Interpreting and applying policies, procedures, codes, laws, and regulations;
  • Reading blueprints and schematic drawings;
  • Utilizing communication and interpersonal skills for effective interaction with coworkers, supervisors, and the public.

PHYSICAL REQUIREMENTS:
This position typically requires: climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and repetitive motions.

Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Incumbents may encounter hazardous physical conditions, such as mechanical parts, electrical currents, vibrations, and exposure to hazardous materials.

Applicants must successfully pass a background check, drug screening, physical examination, and reference verification.

Job Posted by City of West University Place