Host Ambassador

1 month ago


New York, New York, United States Docks Oyster Bar Full time
Job Title: Host

About Us: Docks Oyster Bar, established in 1987, is a renowned seafood restaurant in Manhattan. Our upscale bar and dining area offer an unparalleled New York atmosphere. We take pride in our exceptional food, outstanding service, diverse wine list, and inviting ambiance that ensures guest satisfaction.

The Opportunity: As a Host, you will be the face of our establishment, providing warm greetings and memorable farewells to our guests. Your role involves delivering top-notch care and service from the moment guests arrive until they depart.

Key Responsibilities:
  • Answering phone calls with a polite and hospitable demeanor, taking reservations, and addressing guest inquiries.
  • Efficiently managing the reservation system to ensure seamless check-in and seating for our guests.
  • Maintaining accurate table information within the reservation system.
  • Communicating essential guest information to management, staff, and chefs (e.g., VIPs, special occasions, and special requests).
  • Effectively managing the waitlist during peak hours to set realistic expectations for our guests.
  • Maintaining a clean and organized host stand and entrance area, adhering to high standards of sanitation and cleanliness.
  • Welcoming every guest warmly upon arrival.
  • Assisting guests with coats, bags, strollers, and other personal belongings.
  • Catering to guest requests whenever possible.
  • Providing a warm farewell and thank-you gesture to each departing guest.
  • Promptly notifying management of any guest complaints or concerns.
Requirements:
  • A minimum of one year of experience as a Host in a reputable restaurant.
  • A genuine passion for hosting and creating an environment where guests feel at ease.
  • A natural, engaging personality that fosters effortless communication with guests.
  • The ability to communicate clearly and warmly in person and over the phone, showcasing a helpful and informative demeanor.
  • Effective multitasking and prioritization skills, while maintaining a calm and welcoming atmosphere.
  • Proficiency with restaurant reservation systems and point-of-sale systems.
  • Flexibility to accommodate business needs and maintain availability accordingly.
Estimated Salary: $45,000 - $55,000 per annum, depending on experience.
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