Retail Sales Associate

3 weeks ago


Clovis, New Mexico, United States Russell's Ace Hardware Full time
Job Summary

As a Retail Associate at Russell's Ace Hardware, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for every customer, every time. This role involves engaging with customers, determining their needs, and providing solutions to meet their requirements.

Key Responsibilities
  • Unload incoming trucks and put away merchandise, maintaining a clean, organized, and fully stocked department.
  • Execute daily operational goals and priorities, demonstrating a "Speed is Life" attitude and a focus on details.
  • Collaborate with colleagues and work as part of a retail team, participating in daily huddle meetings and sharing ideas for improvement.
  • Remove promotional bin tags and price tags after sales events, and restock merchandise displays as needed.
  • Handle special orders for non-stock items, ensuring that customers receive the best possible experience.
  • Monitor shoplifters and take action in accordance with company policy, prioritizing excellent customer service and interaction.
  • Provide personalized advice and information to customers, greeting them promptly and making eye contact.
  • Participate in store communication and initiatives, such as the Communication Board and Daily Huddle.
  • Assist customers with simple complaints and concerns, escalating issues to management as needed.
  • Use the Five Foot Rule to greet and acknowledge customers within five feet of you at all times.
Requirements
  • Ability to communicate professionally with customers and colleagues.
  • Skilled at providing prompt, friendly, and attentive customer service.
  • Strong organizational skills with a focus on details.
  • Willingness to learn all areas of the store and help train others.
  • Proven track record of being a team player.
  • Knowledge and experience of various departments is strongly desired.
  • A continuous pattern of regular and prompt attendance is required.
  • Availability must be flexible, including evenings, weekends, and holidays.
  • Bilingual (Spanish) verbal and written communication skills are strongly preferred.
Work Environment

The work environment at Russell's Ace Hardware is fast-paced and dynamic, with a moderate noise level. Associates may work near moving mechanical parts and outside weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.



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