Department Manager Lead

1 week ago


Saugus, Massachusetts, United States THE PAPER STORE Full time
Job Overview

The Paper Store is a premier destination for gift-giving needs, committed to delivering exceptional customer experiences. As a Department Manager, you will be responsible for driving sales growth, maintaining company standards, and leading high-performing teams in a fast-paced retail environment.

Key Responsibilities
  1. Sales Performance: Achieve sales goals, manage payroll within budget, and maintain operational efficiencies.
  2. Team Leadership: Build and inspire high-performing teams, provide training on store operations, and execute visual presentation standards.
  3. Customer Experience: Deliver world-class service using the G.U.E.S.T. approach, greet customers warmly, and understand their needs through open-ended questions.
  4. Brand Ambassadorship: Represent The Paper Store as a brand ambassador, build customer loyalty, and contribute to a positive work environment.


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