Sales and Customer Service Representative

4 weeks ago


Peoria, Illinois, United States Massage Envy Full time

{"h1": "Unlock Your Potential at Massage Envy Peoria", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Sales and Customer Service Associate at Massage Envy Peoria, you\u2019ll have the opportunity to make a real difference in people\u2019s lives while growing your skills and career.

**About the Role:**

As a Sales and Customer Service Associate, you\u2019ll be the face of our brand, providing outstanding service to our clients and promoting the value of Total Body Care. You\u2019ll work closely with our team to deliver an exceptional experience, from greeting clients to scheduling services and answering questions.

**What We Offer:**

* Competitive base pay plus bonuses and commissions
* Health, Dental, Vision, Life, and Supplemental Life insurance
* 401(k)
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work-life balance
* In-depth product and service training
* Employee discounts on services and retail

**Requirements:**

* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and the ability to establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services

**Day-to-Day:**

* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach

**Culture & Support:**

* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* A caring community that strives to celebrate individuality and share knowledge

**Ready to Unlock Your Potential?**

If you\u2019re passionate about delivering exceptional customer experiences and growing your skills and career, we can\u2019t wait to meet you

**Salary:** $15 - $16 / Hour

**Job ID:** ", "h2": "Salary: $15 - $16 / Hour", "h3": "Job ID: ", "ul": [{"li": "Competitive base pay plus bonuses and commissions"}, {"li": "Health, Dental, Vision, Life, and Supplemental Life insurance"}, {"li": "401(k)"}, {"li": "Employee referral bonus program"}, {"li": "Employee Assistance Program"}, {"li": "Flexible schedule for a better work-life balance"}, {"li": "In-depth product and service training"}, {"li": "Employee discounts on services and retail"}]



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