Collector I

About the Role:

The Collector I will be responsible for requesting and pursuing payment on delinquent accounts through communication with members. This role requires a professional and accurate approach to negotiation and documentation.

Key Responsibilities:

• Understand and demonstrate the principles of Gesa's Mission, Vision, and Values.
• Provide informed, professional, and accurate assistance and support to all team members and membership.
• Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.
• Escalate calls to lead or senior team members and members of management as needed.
• Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts.
• Maintain accurate and complete records of all collection and recovery activity.
• After approval from management, assign repossession of collateral to approved agents.
• Adhere to provisions as set forth in the Gesa Collections Policy and all relevant regulations.
• Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner.
• Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
• Follow up on accounts in a timely matter according to current procedures.
• Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Testify at legal proceedings, as required.
• Stay up to date on trends in loan underwriting contributing to delinquent/charged-off loans and other pertinent areas which may impact collections.

Requirements:

• One to five years of similar or related experience.
• High School diploma or equivalent.
• Some travel is required to complete credit union training and/or fulfill duties.
• Valid, unrestricted driver's license.
• Display courtesy, tact, and diplomacy with current and potential members, peers, and staff.
• Proficient with standard office equipment Excel, MS Word, and Outlook.

About Gesa Credit Union:

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. We believe in the power of our people and are committed to empowering our communities.