Winner's Circle Ambassador

14 hours ago

Columbus, Ohio, United States Dave & Buster Full time
Job Overview:

We're seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Dave & Buster's. As a Winner's Circle Ambassador, you will be responsible for delivering an unparalleled Guest experience through exceptional communication and customer service skills.

Key Responsibilities:
  • Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
  • Provides game assistance by promptly notifying Support Technicians or Management as needed.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Practices proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
  • Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly positions and set up displays to increase Guest traffic and promote sales.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Must be at least 16 years of age.
Requirements:
Physical Demands:
  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep and wipe frequently.
Compensation:
  • Compensation is from $13.5 per hour
Salary Range:
10.45

13.5

We are an equal opportunity employer and participate in E-Verify in states where required.

Why Work with Us:

At Dave & Buster's, we're passionate about creating an exceptional Guest experience. As a Guest Services Representative, you will be part of a dynamic team that is dedicated to delivering outstanding service and ensuring our Guests have an unforgettable experience.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional Guest service, we encourage you to apply for this exciting opportunity.

How to Apply:

Apply now to join our team and become a part of the Dave & Buster's family. We can't wait to meet our next team member

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