Healthcare Operations Associate

3 weeks ago


Philadelphia, Pennsylvania, United States Penn Medicine Full time
About the Job

We are seeking an experienced Administrative Services Associate to join our team at Penn Medicine. This is a full-time position, and the salary for this role is approximately $45,000 - $60,000 per year, depending on experience.

In this role, you will be responsible for providing administrative support to one to two physicians in our Cardiac Electrophysiology Program. This includes coordinating patient-related activities, scheduling appointments and procedures, and maintaining accurate records.

You will need to have excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. Experience with medical software is also essential.

Responsibilities
  • Coordinate patient-related activities, including scheduling appointments and procedures
  • Maintain accurate records and ensure timely submission of pre-op cases
  • Schedule tests, procedures, and other clinical follow-up services as requested by providers
  • Handle all patient correspondence, including messages and phone calls
  • Answer and screen all phone calls and patient inquiries, taking appropriate messages or delegating to staff
Requirements
  • H.S. Diploma/GED (Required)
  • 2+ years medical office experience or 2 years of customer service experience (Required)
  • Related clinical office experience required
  • Prior customer service or insurance verification experience in a healthcare setting (preferred)


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