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Customer Experience Representative

4 weeks ago

Houston, Texas, United States Baxter Full time
Job Title: Customer Experience Representative

Baxter, a leading medical products company, is seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer customer calls and respond to customer inquiries in a timely and professional manner
  • Address customer complaints and resolve issues in a fair and efficient manner
  • Provide product information and support to customers
  • Document customer interactions and update customer records
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of medical terminology a plus

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance