HVAC Department Head

3 weeks ago


Roswell, New Mexico, United States Fulkerson Plumbing and Air Conditioning Full time
Job Overview

We are seeking an experienced professional to lead our residential service department as the HVAC Service Manager. This position involves overseeing the efficient and profitable operation of the service team, ensuring high-quality customer satisfaction, and driving business growth.


Key Responsibilities:
  • Achieve monthly and quarterly sales targets, KPIs, and profitability goals.
  • Review warranty invoicing, initiate the warranty process, and coordinate with the warehouse manager.
  • Participate in ride-a-longs with technicians to ensure quality service delivery.
  • Respond promptly to customer inquiries and complaints.
  • Hire, manage, discipline, and terminate technicians.
  • Lead and coach team members to achieve peak performance, continuous improvement, and a positive work environment.
  • Provide technical support for residential and commercial service and installation.
  • Counsel technicians on resolving customer issues effectively.

Requirements:

To be successful in this role, you should have:

  • 5-10 years of experience in a service department, preferably in the HVAC industry.
  • 2-5 years of experience as a service technician.
  • EPA/NATE/Journeymans certifications.
  • A proven track record of leadership and ability to represent Fulkerson Plumbing & AC professionally.
  • Strong communication and problem-solving skills.
  • Ability to work well under pressure and adapt to changing priorities.

Working Conditions:

This position requires occasional travel to meet customers or assist technicians. You will be exposed to seasonal elements when in the field and must occasionally lift/carry up to 50 pounds.



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