Customer Service Representative I

2 days ago

Coon Rapids, Minnesota, United States HOM Furniture Full time
{"h1": "Customer Service Representative I", "p": "At HOM Furniture, we are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative I. This role is responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive customer experience.

Responsibilities:

* Answer incoming customer service calls and resolve customer inquiries in a timely and professional manner
* Schedule deliveries, pick-ups, and service technician appointments
* Look up customer accounts, provide detailed notes, and communicate accurate and precise information
* Write sales and take payments on customer invoices
* Effectively navigate internal inventory and purchase order screens
* Provide on the road support for delivery personnel and in home service technicians
* Call on outbound customer reports
* Assist customers with the initial set-up of HOM Guard warranty claims
* Meet and/or exceed all performance and attendance standards
* Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
* Have the ability to multi-task in a fast-paced working environment
* Complete all other work or projects as assigned by management

Requirements:

* Must have or be currently working towards a high school diploma or general education degree (GED); and a minimum of 1 year of related experience and/or training
* Language skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* Ability to write routine reports and correspondence
* Possess skills to speak effectively before groups of customers or employees of organization
* Demonstrate the ability to communicate in English, both verbally and in written format
* Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs

Work Environment:

* The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
* The noise level in the work environment is usually low

Location:

* Coon Rapids, MN

If you are a customer-focused individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity to join our team at HOM Furniture.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Apply today and take the first step towards a rewarding career with HOM Furniture"}

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