Loan Counselor I

2 days ago


Virginia Beach, Virginia, United States LoanCare Full time
About LoanCare

LoanCare is a leading mortgage loan subservicing company, providing superior customer support and digital innovation. With over 30 years of experience, we manage over $300 billion in asset value.

Job Summary

We are seeking a highly motivated Loan Counselor I to join our team. As a Loan Counselor, you will assist homeowners with routine or complex issues and requests in a high-volume call center environment. You will process payments, perform financial interviews, and offer solutions to help customers avoid serious delinquency.

Responsibilities
  • Assist homeowners with routine or complex issues and requests in a high-volume call center environment.
  • Process payments and perform financial interviews to offer solutions to help customers avoid serious delinquency.
  • Use an advanced telephony system to engage in inbound and outbound customer communication.
  • Update the system of record with information received from each customer interaction.
  • Perform all duties in accordance with company policies, procedures, and state/federal laws.
Requirements
  • High School Diploma or equivalent required.
  • 1 year of customer contact experience, collections, loss mitigation, or other mortgage-related experience preferred.
  • Strong computing and typing skills.
  • Proficient in basic mathematics.
  • Ability to learn company policies, procedures, and state/federal laws.
  • Excellent analytical, communication, and negotiating skills.
  • Ability to work well on a team within a structured environment.
What We Offer
  • Competitive Compensation.
  • On-the-Job Training to teach the foundations of mortgage loans.
  • Strong Benefit Package - medical, vision, dental and life insurance; 401(K), employee stock purchase plan & paid parental leave.
  • Opportunity to Grow Your Career.
Work Conditions

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance.


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