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Aesthetic Client Relations Specialist

2 months ago

Santa Monica, California, United States Kalologie Santa Monica Full time

Client Care Coordinator at Kalologie Santa Monica

Position Overview: We are seeking a dedicated Client Care Coordinator to enhance our client experience through exceptional service and aesthetic sales. In this role, you will be the primary representative of our brand, responsible for fostering strong relationships with clients and providing expert knowledge about our offerings. Your focus will be on ensuring a welcoming atmosphere and a positive initial interaction with clients. To thrive in this position, you should possess a genuine enthusiasm for aesthetics, be a collaborative team member with high service standards, and demonstrate outstanding communication skills both in person and over the phone. Strong sales acumen and the ability to identify opportunities to elevate the client experience are essential. Empathy, problem-solving skills, and the ability to manage multiple tasks effectively are crucial attributes for success. Experience in medical aesthetics, skincare, retail beauty, or hospitality is advantageous.

Key Qualifications:

  • Minimum of two years in medspa, aesthetic, beauty, or hospitality sales
  • Energetic and proactive in creating a positive team dynamic
  • Client-focused with a confident and positive attitude
  • Exceptional communication skills
  • Able to work collaboratively and independently
  • Adaptable to evolving business needs
  • Enthusiastic and committed to delivering outstanding service
  • Familiarity with medspa treatments is preferred
  • Comfortable conducting client assessments and making recommendations
  • Proficient with technology and various platforms
  • Professional demeanor with a history of success
  • Availability to work weekends is required

Primary Responsibilities:

Sales Duties:

  • Initiate the sales process and schedule client appointments
  • Provide detailed information on treatments and products
  • Enhance client retention through education and engagement
  • Introduce new products and services to existing clients
  • Effectively close sales

Client Service Duties:

  • Establish and maintain strong client relationships
  • Assist with clinic operations and maintain cleanliness
  • Collaborate with providers to develop client treatment plans

Support Duties:

  • Monitor and manage inventory and supplies
  • Conduct daily outreach activities
  • Adhere to company policies and procedures

Expectations:

  • Participate in ongoing training and development
  • Engage in team meetings and communication efforts
  • Manage client communications and follow-ups
  • Achieve daily performance goals

Benefits:

  • Hourly pay with bi-weekly compensation
  • Uncapped commission with monthly payouts
  • Quarterly team bonuses
  • Vendor perks and complimentary treatments
  • Discounts for friends and family
  • Opportunities for career growth
  • Supportive work environment

Please note that this job description may be updated as needed by Kalologie Santa Monica.