Volunteer Services Manager

4 days ago

Jamaica Plain, Massachusetts, United States Community Servings Full time
Job Title:
Manager of Volunteer Services

Reports To:
Senior Director of Programs

Labor Status:
Non-Union

This is a temporary position that extends up to 26 weeks.

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families.

We are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

As a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, we provide over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island.

Our work focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program.

The Manager of Volunteer Services is responsible for managing the daily operations of a robust Volunteer Program, including planning, organizing, and directing the recruitment, training, retention, and utilization of volunteers.

This position collaborates with all departments to ensure that volunteer needs are being met across the agency, including kitchen, special events, delivery, and holiday volunteers.

The position is an integral part of the operations of the agency and must be proactive in assessing and matching department needs with volunteer services.

Key Responsibilities:

  • Manages the Volunteer Coordinator role
  • Manages the volunteer database, volunteer tracking, and analyzes data for internal reporting
  • Manages the Kitchen Volunteer, Corporate Volunteer, Delivery Volunteer programs
  • Manages scheduling and confirmation of bookings for both groups and individual volunteers
  • Designs and ensures implementation of outreach strategies
  • Leads community outreach efforts and is a champion of volunteerism at Community Servings, identifying new sources of volunteers
  • Anticipates and plans for seasonal shifts in volunteer recruitment and kitchen needs
  • Creates opportunities for volunteers of all ability levels to participate in Community Servings' work
  • Works collaboratively and closely with the Packaging Kitchen Manager, Production Manager, and Executive Chef to ensure a quality kitchen volunteer experience and meet kitchen volunteer needs
  • Builds and maintains effective communication among volunteers and staff
  • Works closely with the Communications Team to include volunteer recruitment needs in agency newsletters, social media posts, website, and other communications

Requirements:

  • Proficient in Outlook, Excel, PowerPoint, Word, and SalesForce
  • Strong project management skills, including the ability to manage multiple projects and meet deadlines
  • Bi-lingual speaking ability (e.g. Spanish) is a plus
  • Minimum of a Bachelor's degree and at least 2 years of experience in the area of volunteer management/recruitment or equivalent combination of education and experience

Community Servings knows that diversity drives excellence. We celebrate, promote, and derive strength from a diversity of lived experiences.

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