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Fulfillment Specialist

2 months ago

Garden City, New York, United States Saks OFF 5TH Full time
About This Role

Saks OFF 5TH is a leading luxury off-price destination, offering an unparalleled shopping experience. As a Fulfillment Associate, you will play a critical role in delivering exceptional customer service by executing order requests with precision and speed.

Key Responsibilities
  • Execute order requests, including location, packing, and shipping of merchandise, while maintaining a high level of customer satisfaction.
  • Achieve individual and store goals for Ship from Store and Store to Store productivity, adhering to fulfillment standards and procedures.
  • Drive omni-channel Net Promoter Score/Voice of Customer Score by providing exceptional customer service and ensuring a seamless shopping experience.
  • Maintain a clean and organized Fulfillment Area, adhering to company standards.
  • Collaborate with Asset Protection to identify inventory inaccuracies and shortage opportunities, ensuring accurate inventory levels.
  • Perform other digital duties as assigned, including data entry and basic mathematical skills.
What We Offer
  • A dynamic and innovative work environment, with opportunities for career growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage, for eligible full-time employees.
  • An amazing employee discount and other exciting perks.
  • A culture that promotes a flexible work environment, with opportunities for work-life balance.
About Saks OFF 5TH

Saks OFF 5TH is committed to creating an inclusive environment, free from harassment, discrimination, and bullying. We celebrate, advocate for, and learn from our colleagues, customers, and communities to create the best environment to shop and work for all.