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Patient Access Associate I Registration Specialist
2 months ago
As a Patient Access Associate I Registration Specialist, you will play a critical role in ensuring the smooth registration process for patients in multiple service lines. Your attention to detail and organizational skills will be essential in confirming, entering, and updating demographic, financial, and clinical information on registration systems.
Key Responsibilities- Register patients and confirm demographic data on registration systems.
- Obtain and explain insurance cards, forms of ID, and signature(s) on required forms.
- Verify insurance coordination of benefits and pre-certification/prior-authorization.
- Screen for and process non-covered services and waiver of liability (ABN).
- Inform self-pay patients of liability due and coordinate screening of alternate funding sources.
- Prepare estimates of procedures and calculate advance payment requirements.
- Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s).
- Coordinate with clinical areas and other ancillary departments to obtain accurate orders.
- Collect patient payments and provide accurate receipts.
- Post all payments in system and reconcile receipts with cash collected.
- Document patient account notes for all interactions/transactions.
- Maintain departmental and/or individual work queues and reports.
- Explain/answer patient billing inquiries and interpret statement data to resolve accounts.
- Escalate account issues that cannot be resolved.
- High School Diploma or equivalent, preferred.
- Strong organizational skills and attention to detail, required.
- At least one (1) year of experience in the hospitality or service industry, preferred.
Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending, kneeling, and reaching.
About Intermountain HealthcareWe care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our caregivers and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer.
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