Senior Business Advocate

3 weeks ago


San Francisco, California, United States Fieldguide Full time

As a Senior Customer Success Manager at Fieldguide, you will play a critical role in transforming our current customers into passionate advocates. Your responsibilities will be highly cross-functional, requiring close collaboration with our sales, product, and engineering teams to ensure exceptional customer experiences. We're seeking someone who's excited about the challenges of a growing company, values autonomy, and is eager to shape how we interact with our customers.

Key Responsibilities:
  • You will own a book of business, responsible for the success, growth, and renewal of accounts for currently contracted practice areas.
  • Own KPIs for Gross Revenue Retention and Contract Pacing, driving NPS for your customers.
  • Be the main point of contact, running recurring cadences with customers, designing and executing Executive Business Reviews, providing product training, and determining the right levels of service.
  • Drive engagement, establishing strong relationships with customers at all levels, from staff to executive level.

Our ideal candidate has 4-7 years of experience as a customer success/relationship manager at an enterprise SaaS company, owning adoption and retention. Relevant industry experience as a practitioner at an audit/advisory firm is also essential.



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