Restaurant Operations Manager

2 months ago

Humble, Texas, United States Topwings4u Llc Full time
Job DescriptionJob Summary:Topwings4u Llc is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As an Assistant General Manager, you will be responsible for overseeing the daily operations of our restaurants, ensuring exceptional guest experiences, and driving business growth.Key Responsibilities:
  • Leadership: Mentor and develop all team members to ensure a high level of engagement and success. Maintain availability for the development of all operational personnel.
  • Culture and Compliance: Support, reinforce, and align decisions with Topwings4u Llc's culture and ensure compliance with all relevant laws and regulations.
  • Operational Excellence: Ensure restaurants are delivering the highest level of quality, service, and cleanliness, and an exceptional guest experience.
  • Training and Development: Train and develop employees; manage career expectations for the management team; clearly convey standards.
  • Strategic Initiatives: Understand, define, and deliver the purpose, requirements, and desired results of all Company programs. Lead the execution of these programs and directly accountable to develop strategies and direct support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
  • Leverage Support: Utilize FBO, Operations (QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.
  • Business Planning: Work with the team to develop, implement, and manage a business plan for Restaurants; analyze external and internal environments to detect where improvements may be made and how those changes should be implemented.
  • Financial Accountability: Maintain full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of the team of MPs and GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant's EBITDAR-budget planning, management, and performance.
  • Financial Analysis: Analyze business trends and financial data to assess and improve area performance, both operationally and financially.
Requirements:
  • High School Diploma or GED Required: Some college preferred
  • For external hires, a minimum of 18 months of multi-unit management with a proven record of success is required, preferably in the fast food or casual dining industry. Employment history will be verified.
  • For internal promotion, a minimum of 12 months (18 months preferred). Must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (Inventory and labor), and employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
  • Knowledge of the QSR/Fast Casual Industry as well as the necessary business acumen for running a complete business unit [Risk, Talent, Facilities, etc]
  • Knowledge and skills in analyzing profit and loss statements and the overall financial performance of the store.
  • Knowledge and skills in staffing with a proven record of results.
  • Knowledge of labor laws.
  • Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
  • Local store marketing experience preferred
  • May be required to lift, carry, push, or pull heavy objects up to fifty pounds; kneel, bend, or stoop, ascend or descend stairs; reach and grasp objects
Certifications and Requirements:A Food Manager Certificate and TABC is required. Must Have Transportation as you will report and support multiple restaurant locations for inspections or facilitate meetings.

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