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Customer Relationship Manager

2 months ago

Mason, Ohio, United States Benchmark Gensuite Full time

{"h1": "Customer Relationship Manager at Benchmark Gensuite", "p": "At Benchmark Gensuite, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer satisfaction and growth among a portfolio of our existing customers.

Your primary focus will be on continually growing existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. You will design, plan, and coordinate program activities to help drive program success and participation.

In this role, you will manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. You will also collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.

To be successful in this role, you will need to develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.

If you are a customer-focused professional with a passion for driving growth and success, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

* Drive customer satisfaction and growth among a portfolio of our existing customers
* Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
* Design, plan, and coordinate program activities to help drive program success and participation
* Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
* Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
* Develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap

**Requirements:**

* Bachelor's degree required
* 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
* Proficiency with Microsoft Office Suite including Excel and PowerPoint required
* Ability to be flexible and adaptable
* Ability to prioritize, execute projects, and manage time effectively
* Empathetic, customer-first attitude
* Experience with SaaS, required

**About Benchmark Gensuite:**

Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.

With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions.

Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

**Why Choose Benchmark Gensuite:**

At Benchmark Gensuite, we offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due.

We actively encourage our teams to connect and build a strong, supportive, and fun rapport through engaging team activities, including happy hours and exciting virtual events. Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action.

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools

**How to Apply:**

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our HR Team.

We look forward to hearing from you"}