Senior Marketing Operations Manager

2 days ago


Sevierville, Tennessee, United States Travel + Leisure Full time

We are seeking a Senior Marketing Operations Manager to join our team at Travel + Leisure Co. This is an exciting opportunity to work in a fast-paced environment where you will have the chance to make a significant impact on our company's success.

About Us

Travel + Leisure Co. is a leading provider of vacation ownership and hospitality services. We offer a unique blend of luxury, relaxation, and adventure experiences to millions of travelers worldwide. Our company prides itself on delivering exceptional customer service and creating unforgettable memories for our guests.

Job Summary

The Senior Marketing Operations Manager will be responsible for overseeing the daily operations and productivity of the CMP Marketing Team. This includes assisting the CMP Marketing Manager in supervising staff, interviewing, hiring, training, development, and behavior/performance management of associates.

Key Responsibilities
  • Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
  • Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
  • Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
  • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
  • Other duties as assigned (5% time)
Requirements and Qualifications

To perform this job successfully, you must have:

  • High School Diploma, GED, or equivalent
  • Two (2) years marketing experience required, primarily in vacation ownership industry
  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
  • Ability to effectively coach, counsel and motivate direct reports
  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
  • Ability to efficiently multi-task
  • Ability to negotiate effectively
  • Working knowledge of marketing databases
  • Ability to recruit, train and develop employees
  • Ability to lead by example
  • Detail oriented and accurate
  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
  • Demonstrated problem solving ability
Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
Estimated Salary

$65,000 - $85,000 per year, based on location and experience.



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