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Housekeeping Attendant

2 months ago

Chesapeake, Virginia, United States Navy Exchange Full time
Job Summary:

As a Housekeeping Attendant with the Navy Exchange, you will be responsible for maintaining the cleanliness and organization of our Navy Gateway Inn and Suites and Navy Lodge properties. This includes cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, and other assigned areas. You will use hand and powered cleaning equipment to perform duties such as vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen, towels, etc.

Duties and Responsibilities:
  • Cleans guest rooms and other assigned areas.
  • Operates cleaning equipment such as vacuum cleaners, carpet cleaners, waxers, and polishers.
  • Empties wastebaskets, dusts, waxes, and polishes room furniture.
  • Washes walls, partitions, air vents, disinfects, and deodorizes toilet bowls, lavatories, etc.
  • Washes and replaces window treatments and cleans ceiling fixtures.
  • Changes light bulbs and room partitions using ladders and scaffolds.
  • Moves furniture to clean under and behind, uses step stools to clean windows and window treatments, cabinet tops, mirrors, and picture frames.
  • Cleans bathroom areas including tubs, tile, walls, commodes, floors, and vanities.
  • Cleans kitchen areas including stoves, ovens, microwaves, refrigerators, cabinets, and floors.
  • Washes and disinfects dishes, utensils, and cookware.
  • Cleans, irons, and ironing boards, and replaces covers as necessary.
  • Cleans and ensures proper functionality of luggage racks and ensures proper numbers of male and female hangers are available in closets.
  • Ensures TVs are clean and programmed to proper channels and volume, alarm clocks are properly programmed with backup batteries, and in-room phones are clean and properly programmed and in working condition.
  • Places proper numbers of amenities in rooms, including consumables and non-consumables.
  • Removes and replaces bed linens, inspects mattresses and pull-out sofas.
  • Moves and repositions beds upon guest checkout, weekly or at a guest's request.
  • Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
  • Ensures privacy and security of guests are maintained at all times.
  • Cleans, vacuums, and mops corridors, stairways, guest laundry, patios, and balconies.
  • Shampoos rugs, carpets, and polishes rails of stairways on a regular basis.
  • Completes scheduled carpet cleaning using heavy industrial-type carpet cleaners and equipment.
  • Performs deep cleaning as required by program standards, e.g., on a scheduled basis and upon checkout of guests in pet-friendly rooms and in rooms that had an ADA service animal, which includes but is not limited to defrosting refrigerators, cleaning windows inside and out, carpet cleaning, shampooing, and/or spot treatment cleaning walls and other such tasks.
  • Maintains cleanliness and order of storage rooms.
  • Continually communicates the status of cleaned rooms and other spaces to supervisors through completion of daily assignments or property management systems in the housekeeping department.
  • Accomplishes minor repairs and maintenance of equipment used and reports to supervisors when major repairs or replacements are required.
  • Cleans and inspects exterior spaces such as parking lots and outside passageways.
  • May be required to load and unload trucks and vans.
  • Assists with the receipt of supplies from vendors, the assembly, separation, storage, and delivery of merchandise by opening boxes and crates.
  • May also be required to move heavy items using hand trucks.
  • Uses common hand tools such as hammers, pliers, box cutters, crowbars, and shears for cutting bands.
  • Responsible for the pass key and other keys as assigned.
  • Returns all keys at the end of each shift.
  • Must report immediately to supervisors such things as no luggage in a stay-over guest room, no service needed, room status, vacancies, extra guests, unauthorized pets, and any other unusual circumstances.
  • Reports any lost and found items to housekeeping supervisors immediately, listing the room number or area where items were found.
  • May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar.
  • Assists with preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours.
  • Ensures surrounding areas are returned to their original state and free of all leftover food by the end of designated breakfast hours.
  • Required to obtain proper food handling certifications as applicable.
  • Completes all required safety and security training.
  • Maintains a clean and safe environment.
  • Applies knowledge of blood-borne pathogens and safety measures to determine potential safety concerns related to contaminated linens and personal care items.
  • Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activities.
  • Performs laundry operations at the facility.
  • May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties.
  • May be required to obtain NHG housekeeping certification within 6 months of employment, as well as other certification requirements.
  • Performs other related duties as assigned.

This position is represented by the American Federation of Government Employees, Local 53.

No experience required. High school graduate or equivalent preferred.

Physical requirements: moderate physical effort, moving furniture, and the use of hand or lightweight powered cleaning equipment.